Shipping & Return Policy

Last updated: September 10, 2026

Thank you for shopping with Qunita. Please review the following information before placing your order.

Shipping

Heartline Preorders

The Heartline Set is available for preorder and is scheduled to begin shipping on September 21, 2026.

Please note that September 21 is the expected shipping date, not the guaranteed delivery date. You will receive a confirmation email containing tracking information once your order has been dispatched.

If your order contains multiple preorder items, they may be shipped together once the complete order is ready.

Shipping Rates

Shipping fees are calculated and displayed at checkout based on your delivery location and selected shipping method.

Delivery Times

Delivery estimates begin after your order has been dispatched. Delivery times may vary due to the shipping carrier, weather, holidays, customs processing or other circumstances outside Qunita’s control.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Qunita is not responsible for orders delivered to an address incorrectly entered at checkout.

Lost, Delayed or Stolen Packages

If your tracking information shows unusual delays, please contact the shipping carrier first and then notify us so we can assist where possible.

If a package is marked as delivered but cannot be located, please check around the delivery location, ask members of your household and contact the carrier. Qunita will assist with available carrier investigations, but replacements or refunds cannot be guaranteed for packages confirmed as delivered.

Returns

We hope you love your Heartline Set. If you are not completely satisfied, you may request a return within 14 days of the confirmed delivery date.

To qualify for a return, the item must be:

• Unworn and unused

• Unwashed

• Free from stains, makeup, deodorant, perfume and other scents

• In its original condition

• Returned with all original tags and packaging

• Accompanied by proof of purchase

Items that do not meet these requirements may be refused and returned to the customer.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale

• Gift cards

• Items showing signs of wear or washing

• Items damaged after delivery

• Items returned outside the 14 day return period

This policy does not limit any rights available to you under applicable consumer protection laws.

Return Shipping

Customers are responsible for return shipping costs unless an incorrect or defective item was received.

Original shipping charges are non refundable. We strongly recommend using a trackable shipping service, as Qunita cannot be responsible for returns lost in transit.

Returns sent without approval may not be accepted.

Refunds

Once your return has been received and inspected, you will be notified of its approval or rejection.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Exchanges

We do not currently offer direct exchanges. If you need another colour or size, please return the eligible item and place a new order, subject to availability.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us within seven days of delivery. Include your order number and clear photographs of the item and packaging so we can review the issue and make it right.

Order Changes and Cancellations

If you need to change or cancel your preorder, please contact us as soon as possible. We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once fulfilment has begun.

Contact Us

For questions about shipping, returns or your Heartline preorder, please contact Qunita through the contact information provided on our website. Include your full name and order number so we can assist you promptly.